Frequently Asked Questions - Water & Sewer

FAQs - Water & Sewer

The Water and Sewer Billing Office has an excellent staff of Customer Service Representatives that will be glad to discuss any and all of your concerns with your water/sewer bill. The Water/Sewer Billing offices are open Monday thru Friday from 9:00 am to 5:00 pm. If you think that your bill might be incorrect or you think that you might have a leak please feel free to contact us.

The Water and Sewer Department can be reached 24 hours a day seven days a week to assist in getting the right personnel to respond to your concerns. The after hours office number is (845)692-6757.

A water meter can be defective. A water meter has an internal disc or paddles that move when water passes through them which in turn moves the wheels on the register to record the water that passes through it. When the disc or paddles wear down due to environment or from a defect inside of the meter it will not register correctly. Since we use meters that record only the water that passes through it the defect will actually cause a lower water bill. A water meter will never turn unless water is passed through it to record.

The Water Department is responsible for the water main, main valves and Fire Hydrants. The service line, which starts at the Water Main and goes to the house, is the customer's responsibility, even if the leak is in the curb valve but is on the service line. If you have a leak on the service line, you will have to contact a plumber for repairs.

100 % of your drinking water is supplied by Wells located on the Wallkill River Aquifer. This water is then pumped through one of three Water Filtration Plants where it is filtered and treated prior to distribution to our customers. For further information, you may review our most recent Annual Water Quality Report (AWQR), which can be found as a link on our website.

If you have a problem with a sewer back-up you can call our Office and they will radio our Distribution Crew for the quickest response. We can assess the problem to see if a plumber would have to be called. A sewer jet machine will be used to get the sewer flowing freely in the Town owned Sewer Main. If the problem is found to be on the service line between the house and the Sewer Main, you will need to call a plumber to clean the line if necessary. If there is a sewer like smell in the area that you live in we will document the complaint on a work order and will be looked into as quickly as possible. Sewer smell complaints are the hardest to detect the source of the problem so

we ask for patience for us to locate and correct the problem.

The Town of Wallkill operates and maintains an extensive sanitary sewage collection system with many miles of underground pipes and pump stations. The sewage is transported to our Waste Water Treatment Plant, where all solids are removed. The water is then disinfected and returned to The Wallkill River.

The Town of Wallkill Water and Sewer Department reads your Water Meter on Quarterly basis utilizing an Automatic Meter Reading (AMR) system. This is done through a laptop computer mounted in our Water Meter Service Vehicle that reads your meter as the vehicle drives by your property.

The current rate structure for 2017 is:

Water: $2.50/1,000 gallons
Sewer: $2.90/1,000 gallons

Check and cash payments can be made at:

3 Middletown Orange Bank & Trust Co. locations:

                  33 Trust Way
                  75 North Street
                  212 Dolson Avenue

Checks can also be:

Mailed to:

Town of Wallkill
P.O. Box 5924
Hicksville, NY 11802-5924

OR

- left in the bank dropboxes.

Credit card or e-check payments: Townofwallkill.com

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